What is the payment method?
Samsung accepts VISA, Mastercard, American Express, Maestro and PayPal.
My payment has been taken more than once. How do I get my money back?
If you believe a payment has been taken more than once please contact their Customer Services team on 0330 726 7467 (0330 SAM SHOP) and they will be happy to investigate.
My product has arrived damaged. How do I return it?
I don’t want to accept my delivery from the courier - It looks damaged.
If you are accepting a delivery face to face (By the courier) and you see that your parcel/item is damaged and you are worried about the product inside being damaged also you can refuse to accept the delivery.
After refusing the delivery, the item(s) will come back to Samsung. When it is received a refund will automatically be made to you. The refund can take up to 15 days from receipt of the item(s) but it is quite often sooner (Within 3-5 days). If you still want to receive the item(s) please place a new order with them via Samsung.com.
Can I change an order?
Unfortunately, you are not able to change your order once it has been placed. Should you decide you want to change your order, you should cancel or return the order, and then place a new order.
What is the returns period?
You may cancel the contract and return your products for any reason within 28 days of the day you receive the product(s).