What should I do with my discount code?
Simply add any applicable items to your basket and enter the discount into the discount code box to get a discount code. The discount code box can be found in your basket.
Can Altr london assist me with a discount code that isn’t working?
There may be a minimum spend requirement, specific goods may be excluded, or the discount may not be usable when combined with other offers or discounts.
What is the payment method?
Altr london accept VISA, Mastercard, Maestro, American Express and PayPal.
Where does Altr london ship?
Altr london provides Worldwide shipping.
How long can I use products after they are opened?
After opening, the items can be used for up to 12 months.
How do I decide which shade I require?
Face Fix and Blemish Balm has a shade chart on the product page. If you send Altr london a selfie via email or Facebook message, Altr london will be pleased to make recommendations on shades!
Why haven’t my products arrived?
Most UK items should arrive between 3-5 days, while foreign orders normally take 3-7 days, though there have been some minor delays due to recent events. Altr london recommend waiting 14 working days and contacting Altr london via Facebook if you have not received your order.
Are Altr london‘s products animal-tested?
No, Altr london follow a stringent no-cruelty policy, which means that none of Altr london‘s products is currently or have ever been tested on animals.
Can Altr london recycle Altr london‘s packaging?
Because Altr london care about the environment as well, all of Altr london‘s packaging and shipping materials are ethically sourced and recyclable once they’ve been used! So, when you’re done, recycle your tube or tin and place an order for another!