Can I amend my processed order?
You cannot manually amend your order. You will have to immediately call 020 7619 5003 Monday-Friday 9.30 am to 5 pm or e-mail them with your order id number. Please enter “Urgent Order Amend” in the subject field. They cannot guarantee that they will be able to amend any orders placed.
How can I cancel my order?
Yes, these are all possible. You can cancel your order right up until the moment it is dispatched from the warehouse, you can do this through the ‘My Orders’ section on “My Account”, select your order and click on the red cancel button. If the cancel button is not red and the time of placing your order has exceeded fifteen minutes your order is being processed and we are unable to cancel. If you have received your order and want a refund or to exchange, you can do this by returning the product to them.
Can I get a refund?
Please note they cannot give refunds or exchanges on personalized or hero printed kits even if that player subsequently leaves the club or his squad number changes during his career at Arsenal.
How can I exchange my item?
Arsenal is only able to exchange products for the same product code otherwise a refund will be issued and you can place a new order.