What payment methods do you accept?
Blizzard Gear accepts VISA, Mastercard, Discover Card, American Express, and PayPal.
Does Blizzard Gear ship internationally?
Yes. Blizzard Gear ships internationally.
How can I track my order?
The easiest way to retrieve your tracking number is to log into your account or fill out the Track Order form located at the top of the page.
Note: If you checked out as a guest you can track your order as well as start a return just by filling out the Track Order form.
What do I do if my order is lost?
Please note: All lost packages must be reported within 90 days of your order’s ship date. If they are notified of a lost package after this timeframe, they will be unable to process your request. If you are reporting a lost package, please ensure the following steps are taken prior to contacting customer service.
* All customers - Check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbour, or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed.
* FedEx SmartPost customers - SmartPost shipments travel through multiple carriers. In rare cases, tracking for these packages can indicate that it’s been delivered up to 2 days prior to its actual arrival. Because of this, they ask that you please allow an additional 2 business days for final delivery.
* APO/FPO customers - Check your Military Base mailroom.
* International customers - Check with your local post office or customs office, as they may be holding the order for payment of customs fees.
Will I be charged to return a damaged or defective item?
All damaged/defective merchandise must be reported within 90 days of your order’s ship date. Manufacturer Direct items must be reported within 30 days. If we are notified of your damaged item(s) after this timeframe, we will be unable to process your request.
How do I return an incorrect item?
Blizzard Gear apologize if you have received an incorrect item and will gladly resolve this issue as soon as possible.
Please Note: All incorrect merchandise must be reported within 90 days of your order’s ship date.
When will I receive my refund?
Your refund can take up to 2-7 business days to reflect on your account statement.
What is your return policy?
Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed. It can take up to 10 business days for them to receive and process your return. You will receive a confirmation email once this is completed.