What payment method do you accept?
Charles & Colvard accepts VISA, Mastercard, American Express, and Discover Card.
Where do you deliver?
Charles & Colvard delivers to countries that are available during the checkout process.
When can I expect my order?
In-Stock Jewelry - Expected to ship within three to seven business days. Please see the product page for details. Made To Order Jewelry - Expected to ship within 15 business days. See product details lead times. Please note, some products may see longer lead times pending operational availability.
What is moissanite?
Moissanite is a rare, naturally occurring mineral also known as silicon carbide, which was first discovered by the Nobel Prize-winning chemist, Dr. Henri Moissan, at the site of a massive meteorite strike in Arizona. This intriguing new stone was named “moissanite” in his honor.
It wasn’t until the late 90s that scientists–working in a research laboratory located in Research Triangle Park, North Carolina–developed the innovative thermal growing process that creates silicon carbide crystals. These crystals are fashioned into moissanite gemstones that rival any natural gemstone for fire and brilliance. These man-made gems are more durable than any other popular gemstone such as diamond, sapphire, ruby, or emerald.
What is the return policy?
If you are dissatisfied with any Product you purchased through the Site, you may return the Product within sixty (60) days of the date you purchased the Product by contacting 877-202-5467 and following the shipping instructions they supply; provided, that all returned Products must be unused and in their original packaging. After they receive your returned Product, they will issue you a refund for the price you paid for the Product (less any applicable shipping and handling charges). All returns require a return authorization number. Please contact Customer Service at (877) 202-5467 to obtain your personal return authorization number.