What is the payment method?
Dame Products accepts all the major Credit Card, Amazon Pay, Zip pay, and PayPal.
When will my order ship?
Orders are typically processed at or before 8:00 PM EST Sunday through Thursday. Depending on rare factors such as unusually high order volume, inventory restocking, warehouse closures etc, fulfilment may take up to 7 days after the order is received.
How do I track my order?
You’ll receive an email with tracking information when your order has shipped. Please ensure your destination has a secure point of delivery. Note that although tracking numbers are sent when the order has been packaged for shipment, tracking information does not start to update until the package has arrived at the processing centre. Please contact them with any questions you may have.
What if my package is lost or stolen?
Dame Products is not responsible for lost or stolen shipments. Please ensure your destination has a secure point of delivery. Tracking numbers are provided by email at the time of shipment. Please contact them with any questions you may have.
What if I bought my product from another website, retailer, or store?
Purchases made with other vendors are subject to those vendors’ policies. Other vendors’ policies will vary. Always review a vendor’s return policy before purchase.
Defective products are under warranty for three years with proof of purchase, regardless of where they were purchased from. See Warranty for details.
How do I start my return?
Please contact their customer service team at support@dameproducts.comto inform them that you would like to return your purchase. Refunds will be processed in the form of a gift card for store credit.
What’s your return policy?
Purchases made directly from Dame Products via Dame Products may be returned within 60 days of receipt for a refund in the form of a website credit, which never expires. Credits are for the price of the product and do not include the cost of shipping. Please contact their customer service team at support@dameproducts.com to inform them that you would like to return your purchase. Refunds will be processed in the form of a gift card for store credit.
If a gift card is used for a purchase, refunds will go back to the customer in the form of a gift card.
