What are Dead Sea Cosmetics payment methods?
Dead Sea Cosmetics accepts all major Debit/Credit Cards and PayPal.
When will my order ship?
Your time is important to them. Orders are normally shipped within 24 hours. Free Shipping by Registered Airmail should arrive within 10-14 business days of your purchase date. Express EMS Shipping should arrive within 4-7 days of your purchase date, up to your doorstep.
What is Dead Sea Cosmetics return policy?
They hope that you will be 100% satisfied with your purchase. If for one reason or another, one of our products does not meet your expectations, they apologize in advance and will work with you to rectify the matter as soon as possible.
What should I do if I receive damaged products?
Please examine all products upon receipt. If the package is damaged in transit, do not accept the shipment, unless you can determine that the product inside has not been damaged. You may open the package to see if the damaged packaging has impacted your purchase. In the event that your package is damaged, immediately notify both the shipping company and them.
Can I cancel my order?
If you have placed an order and would like to cancel it for any reason, please contact them by e-mailing them at service@ deadsea-cosmetics.com within the same business day (Mon.-Fri, 9 a.m.-5 p.m. EST) that it was placed on in order to cancel it free of any charges. After the full business day, they will do everything they can to stop your order from shipping, however, they cannot guarantee that we will be able to stop your order from shipping. If they are unable to intervene in the fulfilment process you are liable for all shipping and handling charges both outbound shipping (including special shipping) and return. Orders that are placed on weekends or weeknights must be cancelled by the end of the next business day.
