What services does IPromo offer?
IPromo specializes in supplying branded and general merchandise to businesses and organizations of all sizes. A few of our capabilities include Dropship orders to any number of locations, Overseas sourcing and direct to client importing
Kitting and branded packaging, Customized e-commerce platforms for B2C solutions, Procurement for Government Entities (State, Local, Education, and Federal) and Free product mockups with your logo
What is the order process?
Once you place an online order, you will immediately receive an order confirmation. If you are ordering a decorated product, you will receive a virtual proof (“mock-up”) for your approval and finalized pricing before production begins.
Can I See a Sample?
Absolutely! Samples are available for almost all of their products. In most cases, samples are free. For more expensive or expedited items, they may ask you to pay for the sample and/or the cost of shipping. If an order is placed, your dedicated consultant will work to help you limit sample costs when possible. Samples are intended to help clients make an informed buying decision. They reserve the right to refuse any sample request and samples are limited to two per customer. Samples will be blank or will contain a random imprint.
What artwork format do I need? What if I do not have the right kind of file?
Decoration requires vector (.ai, .eps, .psd) art or high-resolution pdfs to make sure your design looks perfect. If you do not have the correct type of file, send what you have. Their consultants will be happy to advise and assist you on the best decoration methods and how to recreate your artwork! Basic art recreations are free.
Do you keep my artwork on file?
Yes! They keep all active clients’ art on file so you can easily reuse the same artwork over and over on any product you like.
Can I choose a PMS colour?
Of course. For some products, there may be an additional charge to adjust the ink colour to match your Pantone exactly. Keep in mind that for some decoration techniques or products PMS matching is not always possible. For any techniques, IPromo will work with their decoration facilities to find the closest available match.
Can you decorate Apparel?
IPromo can decorate your apparel in a number of different ways. The most common are screen printing, direct to garment, heat transfer, and embroidery. Your consultant can advise you on the fee structures for each of these decoration methods.
What is your policy on the use of trademarks?
When you supply IPromo with artwork, you are warranting that you have the right to use and distribute your artwork. In some cases, IPromo may require written confirmation from the trademark owner that you are permitted to use it.
Will you print anything?
IPromo exists to enhance their clients’ brands and their creativity. They are strong proponents of free speech. However, they reserve the right to refuse to print anything that is not protected speech, including but not limited to: obscenity, fighting words, defamation (including libel and slander), child pornography, perjury, blackmail, incitement to imminent lawless action, true threats, a solicitation to commit crimes, plagiarism of copyrighted materials, and hate speech. This is entirely at IPromo’s discretion.
I got a promo code from LoveCoupons.co.za. How do I apply it?
Please follow the step by step instructions stipulated in the “How Do I Use My IPromo Promo Code?” section.
