What is MATCHESFASHION‘S shipping policy?
To view your possible shipping options and charges, please pick your delivery nation from the list of countries in checkout and enter your postcode where prompted.
What courier services do MATCHESFASHION employ?
MATCHESFASHION presently employs UPS as MATCHESFASHION‘S courier partner in Europe and the United States, and DHL in the United Kingdom and the rest of the world. Addison Lee in London and Avant in New York is MATCHESFASHION‘S Premium Delivery service partners, and this service offers both 90-minute and nominated time-slot deliveries to eligible orders and addresses in London and New York.
Is it possible for deliveries to be made without making contact?
Yes, you can request contact-free delivery from your courier at the time of delivery.
What exactly is a 90-minute delivery?
If you select the 90-minute delivery option, your items will arrive within 90 minutes of your purchase is placed. This service is accessible in a limited number of London postcodes, as well as for products from MATCHESFASHION‘S central distribution centre. Orders must be placed between 6.30 a.m. and 8.30 p.m. Monday through Saturday, and between 9.30 a.m. and 7 p.m. on Sundays. At checkout, you’ll be able to see if your order qualifies for the 90-minute delivery option. Customers who place such orders will receive an email with a tracking link that will allow them to track their delivery in real-time, all the way to their door, starting as early as one hour before delivery.
Do MATCHESFASHION wrap gifts?
If you’re buying something as a gift, MATCHESFASHION‘S classic packaging is ideal. Choose one of MATCHESFASHION‘S marbled boxes, which are both iconic and artist-designed. MATCHESFASHION also has an eco-packaging option: marble-lined brown boxes that are discrete, stylish, recyclable, and recycled. Both alternatives are free, and each item will be perfect when you receive it, regardless of which you choose. All shoes will be delivered in their original packaging from the designer.
Is it possible for MATCHESFASHION to deliver to BFPO addresses?
Using MATCHESFASHION‘S DHL delivery option, MATCHESFASHION may send to BFPO addresses.
Are MATCHESFASHION able to deliver to hotels?
MATCHESFASHION can deliver to your hotel, of course.
Is it necessary for me to sign for the delivery?
As MATCHESFASHION purchases may be delivered to addresses other than the billing address given by the cardholder, for example as with the case of a gift being purchased & addressed to a friend, as a security precaution, an email & a copy of the invoice will be sent to the cardholder’s registered email address and home address, & MATCHESFASHION will require a signature upon delivery for all goods shipped. All Premium Delivery orders must be delivered according to the original delivery instructions and signed for by someone at the address.