Which courier company is use for Delivery?
Orders are shipped using a combination of DPD Local, FexEx, Royal Mail, and My Hermes. Your shipping confirmation email will inform you as to which service has been used.
How to track my order?
When orders are shipped you will receive an email confirmation. This will contain the courier used and the tracking number so you can follow the progress of the delivery.
What to do if I receive a faulty good?
If you have a product that has developed a fault, it will need to be returned to Scottsdale Golfso that they can return it to the manufacturer to begin a claim under warranty.
In all cases, the Faulty Form needs to be filled out in advance of sending the item back to them.
Here is the procedure for returning a faulty item:
* Please fill out the Faulty Form
* Send the item back to them using one of the free returns methods above or service of your choosing
* They will let you know as soon as the item arrives back with them and keep you up to date on the progress of the return
Can I get a refund?
If you want a refund, just tick a refund on the Returns Form. Scottsdale Golf will let you know when your parcel arrives back with them and refund the price you paid for your item back to your original payment method within 5 working days of receipt of the Return Received Email.
Can I return the product?
You can return any item for an exchange or refund, within 30 days of receiving your order. There’s no need to let Scottsdale Golf know you’re returning something (unless it’s a faulty item - more on that below), just fill in the Returns Form inside your parcel and pop it back to them.
Can I exchange the product?
If you want an exchange you will need to fill in what you want as the replacement. As soon as the return arrives back, they will let you know the timeframe of the new shipment.