ShipBob mission aims to give their merchants the best fulfillment services possible so they can focus on what matters most: building their brand and providing a memorable customer experience. For online businesses, ShipBob‘s patented solution integrates order and inventory management, warehouse management, predictive data and analytics, and optimal delivery.
ShipBobhas evolved from Dhruv’s apartment to a Chicago headquarters and hundreds of thousands of square feet of warehouse space across the United States in just a few years. Regardless of how big they’ve gotten, its mission has remained the same: to provide best-in-class fulfillment for small and mid-sized enterprises.
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Here are some great tips & tricks for extra savings at ShipBob:
What is ShipBob payment method?
ShipBob accepts all major Credit/Debit cards.
How can I set up my international ship options?
They want to help make international shipping as simple as possible and ensure pricing consistency.
Previously, each ship option could map to either domestic or international. This caused errors when international destination orders came in but were mapped to domestic-only services (e.g., USPS Media Mail). As an effort to bring more transparency and predictability to your shipping costs.
How can I recall or change the address on a package that shipped?
At this time they can only request a return to sender or a change in address/delivery date through UPS. All other carriers do not allow for in-transit changes. They’re very sorry for this inconvenience!
Send an email to firstname.lastname@example.org or reach out to them on chat to request the change. Note: Some UPS services will not allow for in-transit changes.
If the change is successfully applied, a carrier service charge will be applied to your account.
Can I request to expedite the delivery date?
Unfortunately, the options for address changes are returned to sender, change address, or reschedule for a later date. There is no current option to expedite before the original estimated delivery.
What do I do if my customer’s order shows “delivered” but they did not receive it?
While rare, there are occasions on which recipients claim that they have not received an order even though the tracking URL states otherwise, often because of theft or the carrier leaving the package in a public lobby or space.
Unfortunately, they do not have recourse in these situations and their Lost in Transit Policies go into detail about when they can deem an order “lost in transit” and file a claim.
120 N Racine Ave. Suite 100 Chicago, IL 60607
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ShipBob ships Worldwide
For eCommerce brands, the best-in-class fulfillment solution. ShipBob, a tech-enabled 3PL founded in 2014, provides simple, fast, and economical fulfillment for thousands of companies through a worldwide fulfillment network spanning the United States, Canada, Europe, and Australia.
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Offers for ShipBob were last updated: 24th May 2022
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