What payment methods do you accept?
SlideBelts accepts VISA, Mastercard, Amex, Elo, Amazon Pay and PayPal.
Can I get express shipping?
Express shipping is only available within the continental U.S. Express shipping orders must be placed Monday - Friday (excluding holidays) and will arrive within 3 business days. Express shipping is via USPS Priority Express and costs $20.66 USD per order.
How long will my order take to arrive?
For U.S. addresses, products arrive within 3-8 business days after leaving the warehouse depending on the shipping method. Please note, that processing and fulfilment may take 1-2 business days prior to shipment. If you need the belt for an event, they suggest you place your order at least 10 business days in advance. For International Orders, shipping time is often unpredictable. They can make no guarantees as to the actual ship date.
I haven’t received my package. What should I do?
As the package is delivered by your local postal carrier, it might have been delayed or placed in the wrong mailbox. If you cannot find it, they first recommend reaching out to your chosen local carrier with your tracking number, they may be able to locate your package as they have the most updated information. If they cannot help you, please reach out to their guest service team at support@slidebelts.com. and they have been more than happy to get you taken care of.
How do I change or cancel my order?
SlideBelts fulfil and ship all orders as quickly as possible. Usually, they are shipped within the same day if payment is received before 4:30 PST. To cancel or change an order, please call them at 888-754-3311 to ensure they do not ship the product. If the order was placed more than 24 hours ago, it’s likely that your item(s) shipped already. Please visit our returns page, and we will refund you after we receive the returned item.
What is your return policy?
SlideBelts accepts returns for unused, unaltered, and undamaged items for a full refund within 45 days of the original purchase. That being said, they proudly stand behind their products and assess returns on a case-by-case basis with guest satisfaction as our highest priority. They will always do their best to deal with each situation with the best possible judgement and fairness; we hope our guests will be fair and reasonable with them as well. Please visit their returns page to begin the return process. Once your return has been authorized, please mail the unwanted item back to us at the following address:
SlideBelts, 5272 Robert J Mathews Parkway, El Dorado Hills, CA 95762
